Pre-Order Terms and Conditions

1. Pre-Order Reservation

Pre-Orders are only available to ship within the Americas. When placing a Pre-Order for MOVA Globe products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate and you shall ensure that such information is kept current. MOVA International shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to support@movaglobes.com.

2. Payment

To secure your product, full payment is due at checkout. You will be charged the full price of the product, tax (if applicable), and shipping cost at the time of placing the Pre-Order. Placing a Pre-Order constitutes your express agreement to MOVA International charging the full price of the Pre-Order at such time. Limit two (2) of each globe size per Pre-Order. Pre-Orders do not qualify for discounts, offers, or specials.

3. Delivery Schedule

Because the product has not yet been produced, we cannot guarantee the exact date your product will ship. The Pre-Order has an estimated shipping date, but this is subject to change without prior notice. If for any reason we are unable to fulfill your Pre-Order, we will refund you the full amount.

Although we will make efforts to begin delivering products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate and subject to change. MOVA International does not represent or warrant that it will be able to ship by the estimated date and shall not be liable for any damages due to delay.

4. Cancellation and Refunds

You may cancel your Pre-Order within one week of purchase for any or no reason. If canceled within one week, you will receive a full refund of the purchase price without interest. If MOVA International cancels your reservation, you will receive a full refund of the purchase price without interest (and no processing or restocking fee will apply). You may request a refund within 30 days of shipment delivery; a 30% restocking fee will apply if returned.

5. Limitation of Liability

Under no circumstances will MOVA International be held liable for any incidental, special, or consequential damages arising out of or related to this agreement. Your sole and exclusive remedy will be the refund of your purchase price without interest.

6. Terms and Conditions of Sale

The purchase of products is subject to additional terms and conditions provided by MOVA International, including those regarding software, intellectual property, or data collected by the products. The current Terms and Conditions of Sale can be found in the website footer and are subject to change without notice.

7. Customer Information

We will use any information collected about you only in accordance with our Privacy Policy, available in the footer of the website.

8. Disclaimer

MOVA International disclaims any warranties, express or implied, with respect to the digital mock-up of products displayed before or after you have placed a Pre-Order. You understand and agree that the final product may differ materially from the digital mock-up. If you are unhappy with the final product, your sole and exclusive remedy will be to request a refund and pay a 30% restocking fee as described in Section 4 above.

Submitted Design

Customers are responsible for proofreading and approving the final custom design. We follow exact specifications in laying out your design and are not responsible for errors including misspellings, spacing, or punctuation. By placing your order, you approve the custom design and agree that MOVA International is not liable for such errors.

Lead Time

Our standard production time is 2–4 weeks from the order date. Production time refers to printing; shipping time is additional. Expedited shipping does not reduce production time. Contact us for rush options.

Rush Orders

Rush orders can be placed by calling 1-858-259-1370 and are subject to a minimum rush fee of $35. Rush orders typically reduce lead time to about one week. We cannot guarantee delivery within that timeframe but will do our best to accommodate requests.

Design Changes

If you need to change your design after printing, a reprinting fee of $24 applies per change.

Order Cancellation

Orders canceled before printing may be refunded. If printing has begun, the printing fee will not be refunded.

Returns / Refunds

Personalized items are non-refundable. Returns for MOVA Globes with personalized bases will be refunded minus printing, shipping, and base costs.

Our Printing Technique

Our high-resolution UV printer produces full-gradient color directly on the base. The Frosted White option gives a deep-etched, sand-blasted effect.

Quantity Discounts

For bulk orders or corporate gifts, email corporategifts@movaglobes.com or call 1-858-259-1370.

Payment

Products must be paid in full before printing begins. Credit card sales are processed at the time of purchase.

Color

We strive to display product colors accurately but cannot guarantee exact matches due to monitor differences.

Release

Customers agree that MOVA International may use custom images in marketing materials, displays, websites, and other promotional content.

Copyrights

Customers warrant that they own or have rights to all submitted designs. MOVA International is not liable for copyright infringement of customer-supplied materials.