Warranty and Services
This product (MOVA® Globe not including base or accessories) is warranted by MOVA International (MOVA Globes), a dba of TurtleTech Design Inc., and its authorized distributors to the original purchaser to be free from defects in material and workmanship under normal use for a period of ONE year from the date of purchase.
During the warranty period, and upon proof of purchase, the product will be replaced with the same or a similar replacement model at MOVA’s discretion. This warranty is only valid for service in the country of purchase. If purchased in one country and then taken to another, the warranty will no longer be valid.
To obtain warranty service, please fill out our online form, call, or email MOVA customer service to obtain a Return Merchandise Authorization (RMA) number. Once you have the RMA number, send the product to use, postage prepaid, with a copy of your sales receipt or other proof of purchase that shows the date of purchase.
Contact Information for Warranty Serivce
Due to the possibility of damage or loss during shipping, we recommend that you package the product securely and send it insured with return receipt requested or with a proper tracking number showing proof of delivery.
The warranty will be invalid if:
- The problem is caused by improper, rough and careless handling or treatment.
- The problem is caused by fire or other natural calamity.
- The problem is caused by improper repair or adjustment by anyone other than TTD or an authorized service center
- The proof of purchase is not presented when requesting warranty service after the warranty period has expired.
This limited warranty does not cover the stand or accessories that come with or were purchased along with the MOVA® Globe.
Neither this warranty or any other warranty or guarantee, expressed or implied statutory or otherwise, including any implied warranty or condition of merchantability or of fitness for a particular purpose, shall extend beyond the warranty period. No responsibility is assumed for any incidental or consequential damages, including without limitation, damages resulting from the design or construction of the product. some states or jurisdictions do not allow limitations on how long an implied warranty lasts and some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion or limitation by a party of liability for death or personal injury caused by that party’s negligence, so the above exclusions and limitations shall not apply in such cases. This warranty gives you specific rights, and you may also have other rights which vary from state to state, jurisdiction to jurisdiction or country to country. Nothing in this warranty affects your statutory rights.
USA Patents 6,853,283, 6,937,125 European Patent 1,224,653 Japan Patents 4,111,713, 4,969,749 China Patents ZL00814484.2, ZL00814485.0, ZL03820642.0 Taiwan Patents 176258,292566, Other granted and pending patents.
Paid Replacement Program
If your MOVA Globe is outside the 1-year warranty period, taken outside the country of purchase, or physically damaged at any time, we do offer a paid replacement program. The replacement fee is 40% off current retail price. You would have to ship the MOVA globe to us, and cover the shipping expense, and we would replace your old MOVA Globe with a new MOVA Globe and cover the return shipping within the continental United States (excluding Hawaii and Alaska).