Before you begin, please make sure you’ve read over our troubleshooting tips. Our products are environmentally sensitive and may just need a change of scenery to get moving again. If you’ve tried all the tips we provide and your globe is still not turning, follow the steps below to replace your globe.
We offer a one-year warranty on all MOVA Globes from the date of purchase. During the warranty period, and upon proof of purchase, the product will be replaced with no product fees charged.
If you’ve had your product for over a year, you may still request a replacement product for a fee.
All requests for a replacement product will require you to ship, at your costs, your current product to us for inspection. Please fill out this form to begin the replacement process. The serial number may start with different letters but it will look similar to the example below.