Online Ordering Policies
We usually ship in-stock items within 1 business day of ordering. Any shipping delays will be communicated to you. Orders are processed Monday through Friday, except major holidays when we are closed. Should any other unforeseen delay occur, you will be notified within 5 business days of placing your order.
We ship orders with United Parcel Service (UPS) or United States Postal Service (USPS). All orders will be picked up by the carrier or dropped off at a shipping location during business hours, Monday-Friday.
We do our best to meet the delivery and arrival date chosen. Orders with standard shipping will be delivered in 3-7 business days. Orders with expedited shipping will be delivered on or before the date specified at checkout. Orders shipped with UPS will require a signature by the recipient before delivery, unless specified otherwise.
Where we Ship
We ship within the Continental United States, Alaska, Hawaii, and all U.S. territories. Unfortunately, we do not ship to international destinations at this time.
P.O. Boxes, AFO/FPO
We cannot ship to P.O. Boxes; a physical street address must be provided. Any orders with an AFO shipping address or FPO shipping address will be shipped via USPS.
Returns & Refunds
All products purchased on movaglobes.com can be returned within 30 days. Returned items must be in their original packaging and in unused condition. All product returns require a Return Merchandise Authorization (RMA) number. To obtain an RMA number please fill out our form.
Returns must be sent to our warehouse facility before refund is processed. Refunds will be applied within 2 weeks of return. Customers are responsible for paying all shipping fees to return a product. Once the return is processed, you will receive a refund for the price of goods and any applicable sales tax. You will not be refunded the original shipping fees.
If you are returning a product due to a manufacturer defect, please fill out our product replacement form to initiate your return and confirm your product is under our 1-year warranty.
Applicable sales tax will be charged to any order shipped to California (CA) or Wyoming (WY).
We accepts all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept PayPal.